Schlagwort-Archive: Resources

The essential reason for BPM

Time flies and the employees are working step by step until they are finished. Being finished means that the customers, who are willing to spend money for the result, receive the deliverable. Very few, who collaborate on it, are lucky enough to be in direct contact with the paying customer. Mostly they have internal “customers” who contribute their part of the value chain to the deliverable. The entire process is determined by the involved people. Over the past decades, we have learned that deliberately designing these procedures, the business processes, has many benefits for everybody: the employees know what to do and the people in charge can control the process. In some cases, companies are taking care of the processes for the first time. In other cases, the design is done for the umpteenth time. Why do they make this effort for Business Process Management (BPM)?

There are many justifications for the development of business processes.

  • Toppling silos into tunnels
    Overcoming the silo boundaries is a major reason for BPM – double work disappears, delays in crossing the border are eliminated, silo-egoisms will be dissolved. The tunnel also has its boundaries, but they are aligned to the results and the customer. Nevertheless that’s not the main reason for BPM.
  • Letting the data flow
    In the future the floods of information will continuously rising, since more and more processes will be digitally transformed – automation of processes; digitization of deliverables; network-based access to everything, anytime, anywhere. Nevertheless that’s not the main reason for BPM.
  • Getting a neutral rating
    It is hard to estimate how strongly individuals engage into their work. It gets even more difficult when it comes to all employees of a large company. The solution of the past years is the certification by a neutral third-party. The processes are a favorable goal for all people concerned – and as soon as the processes are described, they are also practiced – or not. Nevertheless that’s not the main reason for BPM.
  • Enabling IT solutions
    A specific manifestation of the processes can be found in the IT systems. Since the procedures are encrypted in executable program code, at this point in time clear procedures must be available at latest. Nevertheless that’s not the main reason for BPM.
  • Redistributing resources
    The organizational structure will continue to be the most important tool for distributing means and raw materials. However, the proximity to the value creation suggests assigning employees and resources of the production more likely to the business processes, because they can be better aligned with the results. As long as both approaches are pursued, decision makers have to accept that they will not get consistent figures for their decisions. Nevertheless that’s not the main reason for BPM.
  • Describing processes
    Without the description of the processes, all business players lack an objective basis for discussion, evaluation or changing the processes, to make clear allocations of resources and data, to be certified and to realize the IT. Only something printable is valuable. Nevertheless that’s not the main reason for BPM.

As apt as all these reasons are, they are always only means to an end. Eventually it’s not about the process description, it’s about actual business. The essential reason for BPM is:

Deliver
customers reliably
adequate deliverables
based on applied best practice.

This only works, if the wishes of the customer are known along the value chain and the best practices are consistently applied to deliver the service that customers are willing to pay for. The following aspects support the essential reason for BPM.

  • Only do what is required – not less
    Every process has customers: internally the neighboring department, which benefits from flawless inputs even if it does not pay for it; external institutions that are eligible for reporting; and above all the customers, who finance the whole thing with their payment.
  • Meet the requirements with minimal effort
    In all cases, it is only necessary to do what the recipient of a deliverable actually needs: all employees must do their part to avoid errors, so that there is no need to constantly rework; the tax office and the shareholders are entitled to accurate reporting; Customers determine the required quality with their payment and sustained loyalty.
  • Carpe diem
    Above all, processes are characterized by their speed. It is not about maximum acceleration, as this would lead to situations which would be hard to control. Also, the vanishing flow is not desirable because it makes timely results impossible. The goal is to adjust the gradient so that as many results as possible are delivered quickly and punctually.
  • Being able to recognize what is worth seeing
    As early as possible being able to react to an obstructive incident requires visibility of the current situation. Even the soloistic craftsman has several workpieces in progress at the same time. In business it is an indescribably large number of processes that take place simultaneously. The only chance for an overview is the designed process – together with a contemporary approach of the resulting flood of data.
  • Again and again and again
    Not the number of processes is crucial, but the fact that these processes run repeatedly – preferably always the same way. On the one hand, the effort of designing the processes pays off that way. On the other hand, repeating the same process always creates routine and safety for the employees, what improves the quality of the results.

Bottom line: While in the past the value chain took place predominantly inside the factory fence, today we have an intense, global network of companies of all sizes. The connecting element is the business process that starts and ends with the customer. The process does not become important with the printable description, but with the applied practice that is shared between man and machine. People are the deciding factor because even machines need the human operator. Without involving the employees, only the offices are decorated with A0 plots and the process design happens far from the business in the ivory tower. Do not undermine the essential reason of BPM with the wrong focus: Deliver customers reliably adequate deliverables based on applied best practice.

What do I do?

Enterprises should actually be able to describe, what they do. Corporate areas and departments, which supply internal customers, often do not even have the idea to describe their business – let alone individuals. It is ever more important to explain oneself comprehensively, because when the business model (BM) is tangible, it is far more easy for customers and partners as well as employees and colleagues to fulfill their contribution. It does not matter whether one is working in a large or small company, a unit or a department, as employee or an executive, employed or self-employed, commercially or honorary. But how does an outline looks like for what I do?

The BM is an outline for explaining your activities. You have the following advantages. It

  • clarifies the different aspects of the activities,
  • supports the specification of procedures,
  • shows double work,
  • makes decisions easier,
  • identifies synergies and
  • helps saving money and time.

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It focusses on the following content-wise elements.

  • Deliverable concept
    The deliverable concept consists of five segments. There is an idea behind each activity. It is the basis of the undertaking and concretizes the solutions and the desired market with its sales opportunities. The better the preferred value discipline is specified (i.e best process, best product or customer intimacy), the better you can align the activities with it. The clear descriptions of the advantages motivate partners and customers to do their best. The description of the proposed results is the most important aspect. These can be products or services. Be aware, in which state of the life cycle your deliverables are.
  • Earning model
    You receive wage, salary or other kinds of remuneration for your core business based on the individual contracts. They are mostly of physical nature, e.g. money or assets. Sometimes it can be additionally non-material advantages, like reputation or personal satisfaction. The look outside the box extracts additional earning sources from the context, e.g. through the network that comes from a honorary activity.
  • Value creation
    The creation of value happens along the value chain. It starts from the moment, when the value-add rises for the first time and ends, when no further value increase occurs. Some parts we produce by ourselves and others are created by others. The smart allocation of tasks to the steps of the value creation offers opportunities for improvement.
  • Relationships
    The exact image of the partners and the customers facilitates the joint work. This contains not only the list of the relations, but also the description of tasks, authorities and responsibilities as well as a verbal characterization.
  • Resources
    Most of the activities need resources, i.e., financial means, qualified capacities, and an intact infrastructure. They should be clearly specified and available at the right time. Restrictions on resources obstruct the performance. Plentiful means extend the possibilities.
  • Communication and Coordination
    As soon as people cooperate, the exchange of the information and the controlling of the involved ones becomes important. Open channels between the target audience and oneself ensure a good flow of information. This provides clarity about the intentions, the current situation and the mental states of the people and organizations concerned. With appropriate mechanisms for coordination you manage the co-operation.

The more people work together, the more important is it to convey the business model.

Bottom line: Today the companies, organizations, teams and individuals need a clear comprehension of their business model. This is also valid, if it is not concerned a business per se, but an activity that is not focused on profits. By describing it with the aspects specified above, you create a meaningful representation of your own field of work.

Same series:

Who am I?

Where do I want to go?